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What to do if MonTel does not report the Number

The following tables provides some clues if the reports are not being generated as expected.

Check box on

What you want.

How.

Cost
You don't want local calls costing 25 cents or less.
Make the lowest cost of the call $0.26.
Date
 
Check the date range. Check also the start and end time.
Number
An overseas number
In Australia Add 0011 in front or 0015 where appropriate.
 
Inter-state number
Check that the prefix has not changed. Australia is changing most numbers by changing the STD prefix over the next few years.
Duration
Ignore calls under a specified duration.
Specify the duration in seconds.

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